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How To File A Complaint
ACI Payments, Inc. is here to help you and resolve any issue with our service. As a first step, please contact ACI Payments, Inc. Customer Service Center for assistance in resolving any issue with our services. Please visit our FAQs section for complete details on Customer Service, including toll-free phone numbers and email contact information. You may also contact us by postal mail if you wish:

ACI Payments, Inc.
Customer Service Department
6060 Coventry Drive
Elkhorn, NE 68022

If you feel that your question or issue with regard to the state, local or other payments provided by ACI Payments, Inc. remains unresolved after contacting us, you may contact the specific client to whom your payment was directed. The following U.S. states provide specific contact information regarding the money transmission services provided by ACI Payments, Inc.:

Residents of Alaska

If your issue is unresolved by ACI Payments, Inc., 1-800-487-4567, please submit formal complaints with the State of Alaska, Division of Banking & Securities.
Please download the form here:

Submit formal complaint form with supporting documents:
Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807
If you are an Alaska resident with questions regarding formal complaints, please email us at or call Nine Zero Seven Four Six Five Two Five Two One.

Residents of California

If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Protection and Innovation at its toll-free telephone number, 1-866-275-2677, by email at, or by mail at the Department of Financial Protection and Innovation, Consumer Services, 2101 Arena Boulevard, Sacramento, CA 95834.

Residents of Colorado


Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.

If you have a Question about or Problem with

You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.

If you are a Colorado Resident and have a Complaint about

ALL complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking's website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:

Colorado Division of Banking
1560 Broadway, Suite 975
Denver, CO 80202

Section 11-110-120, C.R.S. requires that money transmitters and money order companies post this notice in a conspicuous, well-lighted location visible to customers.

Residents of Florida

ACI Payments, Inc. is a licensed money transmitter under Chapter 560, Florida Statutes. For suspected violations of Chapter 560, Florida Statutes, call ACI Payments, Inc. at (800) 487-4567 or contact the Florida Office of Financial Regulation, 200 East Gaines Street, Tallahassee, FL 32399-0376, (850) 487-9687.

Residents of Illinois

The Illinois Division of Banking will accept complaints at 888-473-4858, or by mail at: 320 West Washington Street, Springfield, Illinois 62786.

Residents of Maryland

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding ACI Payments, Inc. (License # 9166, NMLS # 936777) at: 500 North Calvert Street, Room 402, Baltimore, Maryland 21202. Phone number: 888-784-0136.

Residents of Minnesota


Consumers are warned that fraud can and does occur. Please call ACI Payments, Inc. toll-free at 800-487-4567 to report fraud or suspected fraud.

Residents of New York

Unresolved consumer complaints may be directed to the New York State Banking Department, Consumer Services Division at:

New York State of Department of Financial Services
Attn: Consumer Services Division
One Commerce Plaza
Albany, NY 12257

Telephone Number: 800-342-3736
Fax Number: 212-480-6282

Residents of Texas


If you have a complaint, first contact the consumer assistance division of ACI Payments, Inc. at 1-800-487-4567. If you still have an unresolved complaint regarding the company's money transmission or currency exchange activity, please direct your complaint to the Texas Department of Banking:

In Person or U.S. Mail ....... Texas Department of Banking
2601 North Lamar Boulevard
Suite 300
Austin, TX 78705-4294
Telephone Number ........... 1-877-276-5554 (toll free)
Fax Number ...................... 1-512-475-1313
E-mail Address ..................
Website Address ...............

Consumer complaints should be in writing, providing as much detail as possible. Please include the following information:
  • The name of the institution and the name of any person(s) at the institution with whom the complainant has had contact. Include telephone number(s) and addresses.
  • A complete description of the complaint and any efforts that have been made to resolve the complaint directly with the institution.
  • Copies of any available documentation supporting the complaint and efforts toward resolution.
  • Any suggestions regarding a preferred resolution of the complaint.

Residents of Washington

Entities other than FDIC insured financial institutions that conduct money transmission activities in Washington State, including the sale of payment of money or credit are required to be licensed. If there are questions or concerns regarding a transaction with a licensee please contact the Washington State Department of Financial Institutions at (360) 902-8703 or by mail at: Department of Consumer Services, 150 Israel Road Southwest, Olympia, WA 98504-1200.

To file a complaint, please provide: the name of the company, office location, and who you contacted at the company; your name, mailing address, and ten digit phone numbers; and a simple explanation of the problem, with a list of events in chronological order, making sure to include names and dates. Be specific and as brief as possible. For electronic submission, please complete the form found on the website: under Consumer Information: File a Complaint.

Copyright © 2024 ACI Payments, Inc. All Rights Reserved.
ACI Payments, Inc. is licensed as a money transmitter by the New York State Department of Financial Services, the Georgia Department of Banking and Finance, and by all other states and territories, where required. NMLS #936777. 6060 Coventry Dr, Elkhorn NE 68022. 1-800-487-4567
NACHA Certified Authorized IRS Payment Provider Since 1999