ACI Payments, Inc. - Pay Taxes, Utility Bills, Tuition & More Online

ACI Payments, Inc. is here to help you and resolve any issue with our service. As a first step, please contact ACI Payments, Inc. Customer Service Center for assistance in resolving any issue with our services. Please visit our FAQs section for complete details on Customer Service, including toll-free phone numbers and email contact information. You may also contact us by postal mail if you wish:

ACI Payments, Inc.
Customer Service Department
6060 Coventry Drive
Elkhorn, NE 68022
Email: customerservice@acipayonline.com
Phone: 1-800-487-4567

If you feel that your question or issue with regard to the state, local or other payments provided by ACI Payments, Inc. remains unresolved after contacting us, you may contact the specific client to whom your payment was directed. The following U.S. states provide specific contact information regarding the money transmission services provided by ACI Payments, Inc.:

Residents of Alaska

If your issue is unresolved by ACI Payments, Inc., 1-800-487-4567, please submit formal complaints with the State of Alaska, Division of Banking & Securities.
Please download the form here: https://www.commerce.alaska.gov/web/portals/3/pub/DBSGeneralComplaintFormupdated.pdf

Submit formal complaint form with supporting documents:
Division of Banking & Securities PO Box 110807 Juneau, AK 99811-0807
If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call Nine Zero Seven Four Six Five Two Five Two One.

Residents of Nevada

If you have a complaint contact:

STATE OF NEVADA
DEPARTMENT OF BUSINESS AND INDUSTRY

FINANCIAL INSTITUTIONS DIVISION
3300 W Sahara Avenue Suite 250, Las Vegas, NV 89102
(702) 486-4120 * Toll free (866) 858-8951 * Fax (702) 486-4563
E-mail: FIDComplaints@fid.state.nv.us
website: www.fid.nv.gov

Residents of California

If you have complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the California Department of Financial Protection and Innovation at its toll-free telephone number, 1-866-275-2677, by email at consumer.services@dfpi.ca.gov, or by mail at the Department of Financial Protection and Innovation, Consumer Services, 651 Bannon Street, Suite 300, Sacramento, CA 95811.

Residents of Colorado

COLORADO DIVISION OF BANKING
COLORADO MONEY TRANSMITTERS ACT
CUSTOMER NOTICE

Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.

If you have a Question about or Problem with
YOUR TRANSACTION - THE MONEY YOU SENT

You must contact the Money Transmitter who processed your transaction for assistance. The Division of Banking does not have access to this information.

If you are a Colorado Resident and have a Complaint about
THE MONEY TRANSMITTER - THE COMPANY THAT SENT YOUR MONEY

ALL complaints must be submitted in writing. Please fill out the Complaint Form provided on the Colorado Division of Banking's website and return it and any documentation supporting the complaint via mail or email to the Division of Banking at:

Colorado Division of Banking
1560 Broadway, Suite 975
Denver, CO 80202
email: DORA_BankingWebsite@state.co.us
website: https://banking.colorado.gov/industry/money-transmitters

Section 11-110-120, C.R.S. requires that money transmitters and money order companies post this notice in a conspicuous, well-lighted location visible to customers.

Residents of Florida

ACI Payments, Inc. is a licensed money transmitter under Chapter 560, Florida Statutes. For suspected violations of Chapter 560, Florida Statutes, call ACI Payments, Inc. at (800) 487-4567 or contact the Florida Office of Financial Regulation, 200 East Gaines Street, Tallahassee, FL 32399-0376, (850) 487-9687.

Residents of Illinois

The Illinois Division of Banking will accept complaints at 888-473-4858, or by mail at: 320 West Washington Street, Springfield, Illinois 62786.

Residents of Maryland

The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding ACI Payments, Inc. (License # 9166, NMLS # 936777) at: 500 North Calvert Street, Room 402, Baltimore, Maryland 21202. Phone number: 888-784-0136.

Residents of Minnesota

If you have questions or complaints with respect to any aspect of the money transmission activities conducted at this location, you may contact the Minnesota Department of Commerce.

Minnesota Department of Commerce
85 7th Place East, Suite 280
Saint Paul, MN 55101
Main Office: 651-539-1500
Complaints: 651-539-1600

Residents of New York

Unresolved consumer complaints may be directed to the New York State Banking Department, Consumer Services Division at:

New York State of Department of Financial Services
Attn: Consumer Services Division
One Commerce Plaza
Albany, NY 12257

Telephone Number: 800-342-3736
Fax Number: 212-480-6282
Website: https://www.dfs.ny.gov/complaint

Residents of Texas

NOTICE

If you have a complaint, first contact the consumer assistance division of ACI Payments, Inc. at 1-800-487-4567. If you still have an unresolved complaint regarding the company's money transmission or currency exchange activity, please direct your complaint to the Texas Department of Banking:

In Person or U.S. Mail .......	Texas Department of Banking 2601 North Lamar Boulevard Suite 300 Austin, TX 78705-4294
Telephone Number ..........	1-877-276-5554 (toll free)
Fax Number ........................	1-512-475-1313
E-mail Address ..................	consumer.complaints@dob.texas.gov
Website Address ...............	www.dob.texas.gov

Consumer complaints should be in writing, providing as much detail as possible. Please include the following information:

The name of the institution and the name of any person(s) at the institution with whom the complainant has had contact. Include telephone number(s) and addresses.
A complete description of the complaint and any efforts that have been made to resolve the complaint directly with the institution.
Copies of any available documentation supporting the complaint and efforts toward resolution.
Any suggestions regarding a preferred resolution of the complaint.

Residents of Washington

Entities other than FDIC insured financial institutions that conduct money transmission activities in Washington State, including the sale of payment of money or credit are required to be licensed. If there are questions or concerns regarding a transaction with a licensee please contact the Washington State Department of Financial Institutions at (360) 902-8703 or by mail at: Department of Consumer Services, 150 Israel Road Southwest, Olympia, WA 98504-1200.

To file a complaint, please provide: the name of the company, office location, and who you contacted at the company; your name, mailing address, and ten digit phone numbers; and a simple explanation of the problem, with a list of events in chronological order, making sure to include names and dates. Be specific and as brief as possible. For electronic submission, please complete the form found on the website: www.dfi.wa.gov under Consumer Information: File a Complaint.

ACI Payments, Inc. is licensed as a money transmitter by the New York State Department of Financial Services, the Georgia Department of Banking and Finance, and by all other states and territories, where required. NMLS #936777.